Ee33 Privacy Policy — Your data is fully secure

1 Introduction

Ee33 (ee33.win) is a licensed online gaming and Sports Betting platform serving members in Bangladesh and around the world. We believe that transparency and respect for user data are the foundations of a trustworthy platform.

This Privacy Policy ("Policy") explains what information ee33 collects from you, how it is used, how long it is retained, and the steps we take to protect it. This Policy applies to our website, mobile app, and all digital services.

Our Privacy Policy is built in accordance with international data protection law, in particular the guidelines of the GDPR. We guarantee that your data will never be sold or used for any unauthorized purpose.

2 What information we collect

Ee33 collects various types of information to deliver its services, ensure security, and improve your experience. The table below clearly outlines what data is collected and why:

3 How Your Data Is Used

Ee33 uses your information for the specific purposes listed below. Each purpose has a clear legal basis:

• Account management: Your data is used for registration, login, profile updates, and account verification.
• Financial transactions: For processing deposits, handling withdrawals, and maintaining transaction records.
• Customer support: The support team uses your information to handle complaints, answer questions, and resolve issues.
• Security assurance: Your data is analyzed to prevent fraud, money laundering, and unauthorized access.
• Responsible Gaming: Your gaming behaviour is monitored to identify potential signs of problem gambling.
• Promotional communications: With your consent, you may be informed about bonuses and offers. Consent can be withdrawn at any time.
• Legal obligation: To meet the requirements of licensing authorities and law enforcement agencies.

4 How Long Data Is Retained

Ee33 does not retain your data longer than necessary. A defined retention period applies to each category of information:

• Account information: For up to 5 years while the account is active and after closure.
• Financial transaction records: Up to 7 years as required by legal obligation.
• KYC documents: 5 years after verification.
• Gaming logs & session data: Up to 2 years maximum.
• Marketing information: Deleted immediately upon withdrawal of consent.

Once the designated retention period expires, data is securely and permanently deleted to ensure it cannot be recovered in the future.

5 Who Your Data Is Shared With

Ee33 does not sell your information to third parties. However, data may be shared in specific circumstances to deliver our services and meet legal obligations:

• Payment processors: Approved payment providers such as bKash and Nagad receive only the information necessary to complete transactions.
• Identity verification services: Licensed verification providers for the KYC process.
• Game software providers: Limited data required to operate the game.
• Legal authorities: Where required by court order or legal obligation.
• Licensing Authority: For routine audits and compliance verification.

6 Cookie Policy

Cookies and similar technologies are used across the ee33 website and app. Cookies are small text files stored in your browser that help improve your experience on the site.

Types of cookies we use:

• Essential cookies: For maintaining login sessions and site security. Disabling these cookies may cause the site to function incorrectly.
• Functional cookies: To remember your preferred language and settings.
• Analytics cookies: To monitor site usage and improve our services. All data is fully anonymized.
• Security cookies: To detect fraud and bot activity.

You can manage cookies through your browser settings. However, disabling essential cookies may prevent some features from working properly.

7 Your rights regarding your data

Ee33 respects your data rights. You have the following rights, which you may exercise at any time:

• Right of access: The right to know what information ee33 holds about you and to receive a full copy.
• Right to Rectification: The right to request corrections to any inaccurate or incomplete information.
• Right to Erasure: The right to request permanent deletion of your data under certain circumstances (the "right to be forgotten").
• Right to Restrict Processing: The right to request that we stop using your data for specific purposes.
• Right to Portability: The right to receive your data in a structured, portable format.
• Right to object: The right to object to marketing communications or profiling.

8 Children's Privacy

Ee33 strictly enforces an 18+ policy. We do not knowingly collect information from anyone under the age of 18. If we become aware that a minor's data has been collected inadvertently, it will be deleted immediately and the associated account will be closed.

9 Security Measures

Ee33 has implemented industry-leading technical and organizational measures to protect your data:

• 256-bit SSL/TLS encryption — applied to all data transmissions.
• AES-256 encryption — for all stored sensitive data.
• Two-factor authentication (2FA) — for account security.
• 24/7 security monitoring and automated threat detection.
• Regular third-party security audits and penetration testing.
• Strict internal access controls — only authorized staff can access limited data.

Please note that no method of transmission over the internet is 100% secure. Using a strong password and keeping your login credentials confidential on your end is equally important.

10 Privacy Policy Updates

Ee33 may update this Privacy Policy from time to time. Members will be notified of significant changes via email or in-app notification. The date of the latest update is always displayed at the top of this page.

Continued use of ee33 after any changes have been made will be considered acceptance of the updated policy. We recommend checking this page regularly.

11 Contact

For any questions, complaints, or requests regarding this Privacy Policy or your personal data, please contact us:

• Email: [email protected]
• Live Chat: Available directly on the platform after you log in.
• Response Time: Typically within 24–48 hours.

We review every request carefully and aim to respond as promptly as possible.